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I previously had average experiences at Dove cleaners. Their dry cleaning is average and their laundering is below average. But I took a Brooks Brothers shirt there to have a small rip fixed. I asked the woman there if they did repairs or if I should take it somewhere else... After charging me $16 to repair a small tear in my shirt, I got it back only to see it has been absolutely destroyed. A $90 Brooks Brothers shirt had a patch used to repair it and looked like a blind person took a sewing machine to it. The unbelievably rude woman didn't help when I tried to talk to her about it. I learned my lesson: don't bring your tailoring items to a dry cleaner if you expect them to not get ruined.

Hi Michael, I would like to offer our apologies for the service you received at Dove Cleaners, I wanted to let you know that Dove Cleaners is under new ownership and new management, Our new team has over 20 years of experience in the dry cleaning field and our seamstress has over 30 years of experience and does fantastic work. Let me assure you that the work done to your shirt does not meet our standards. We sincerely care about all of our customers and want everyone to be happy when they receive the end product. I would like to offer you 60% off any dry cleaning or alterations if you are willing to give our new company another chance. I am very confident you will be very happy with us. Hope to hear from you soon, Brenda Kim "The New" Dove Cleaners.

I just moved to Forest Park and needed a dry cleaners. This place seemed to be convenient, so I went there this morning to inquire about dry cleaning two jackets. The woman looked and said..."Down coat...$35". I said "Down...?" because I'd just gotten the jackets and weren't aware they were down. I wanted to ask her if the price was for jackets vs. full length coats as it seemed a little high, but I never got the chance. She looked right at me and said, "You want it cheaper? You wash it yourself." I don't know what experience this woman has had in the past with customers, but that's a surefire way to ensure that this potential new customer never comes back. And BTW, I found another place less than a mile away where the person actually greeted me, quoted me half the price, and *gasp!* wasn't rude to me the second I showed up.

Hello Kenya, I would like to apologize for the treatment you received here at Dove Cleaners. I wanted to reach out and publicly apologize and also to let you know that Dove Cleaners is under new ownership and new management, our customers are very important to us and we are very sad to hear you were treated this way. Please accept our apologies and I would also like to offer you 50% off any cleaning or alteration if you are willing to give us another chance. I am very confident you will be happy with our new prices, quality and service. Hope to hear from you soon, Brenda Kim The New Dove Cleaners

So, after moving to Forest Park, I had this dilemma... where do I take my dry cleaning? I know, I know, stupid dilemma. But you know when you move to a new place and things like taking your clothes to the cleaner don't occur to you until you have a pile of laundry the size of Wyoming and your usual dry cleaning place is 15 miles away? Well, yeah... So after months of putting off this difficult decision (with the clothes piling up in the back of my closet), I sucked it up and hauled my stuff over to Dove Cleaners. Turns out they're great. Their prices are reasonable, the guy behind the counter is very friendly, and they even gave me 10% my next batch of laundry for the next time I came in. Sold!